Abstract: Coronavirus disease 2019 (COVID-19), the result of infection by the SARS-CoV-2 virus, has caused a global pandemic. To respond to this outbreak rapidly and properly, clinical pharmacists in Shanghai Children’s Hospital carried out innovative measures based on previous artificial intelligence experiences, such as using service robots for contactless drug delivery between Fever Clinic and Pharmacy Storage, providing telemedicine counseling on specific platforms and offering multimedia health education. With good control of the pandemic in Shanghai, these contactless services have been retained and expanded at the patients’ request. The aim of this article is to share our strategies and efforts with peers who are fighting against COVID-19 in other countries and regions.
Keywords: COVID-19 pandemic, China, pharmacists, hospital pharmacy services, contactless services